CMDB Planning and Implementation
Many times individuals sit in a change control meeting to approve enterprise changes, yet sometimes they do not have the proper knowledge of what systems and services will be effected by that change. Often engineers are only able to predict the services that are directly related to their change. With a properly implemented CMDB an organization can quickly see the upstream and downstream relationships a service has with it's parents and childs. Don't delay in setting up a CMDB! Everytime a service is unavailable to your end users it costs the company potential revenue. SmallCart systems can work with your configuration management team to deliver an effective CMDB that gives the change board the information they need to make configuration item owners aware of outages.
Employee Self Service Planning and Implementation
In this Information age, many employees have grown up on the concept of utilizing a service from an internet company such as Ebay or Amazon to order consumer goods. They have grown to expect services be provided on a web interface that allows them to order, track, and comment on services they order. Within an organization this service is even more critical when millions of dollars of potential revenue reside on that employee having a workstation, account, or telephone. SmallCart systems can assist your organization with building a Service Catalog, Knowledge Base, or Self Service Site that saves time and money.
ITIL Process Migration from Legacy Tools
The Information Technology Infrastructure Library (ITIL) is a set of concepts and techniques for managing information technology (IT) infrastructure, development, and operations. By utilizing a best practice standard, organizations can build value within their IT Services and reduce the total cost of technology by improving the process. SmallCart has developed many years of experience assisting Fortune 1000 companies do just that! Reduce their overall cost and improve services to their end users.
Technical Integrations with HP ServiceCenter
Prior to being bought by HP, Peregrine Systems had captured 1500 global customers of it's enterprise service management suite. Now with HP driving the force that number has increased. HP has also announced that Service Desk and previous versions of ServiceCenter are on the beginning of their End of Life. This means customers will be REQUIRED to upgrade their applications. Some have chosen to let HP do this and found that HP themselves have had difficulty in finding resources with 5+ years of experience implementing this toolset. SmallCart Systems not only has the experienced staff to manage your implementation, but we are also on the forefront of the technical curve with speaking presentations at HP Software Universe and a newsletter distributed to the technical community. All of our ServiceCenter/Service Manager experts have more than 5 years of real world technical work in the field. We don't second guess your project, we provide the best.
Service Level Management Assessment, Analysis, and Implementation
Are you holding your delivery departments accountable? Are your deadlines too rigid? Let us help you develop something that can hold your service providers accountable but also something that can be met in reason. SmallCart Systems combines the best practices of ITIL, IT Service Management, and expert knowledge of service desks to deliver exceptional SLA analysis about your organization.
