IT Service Management Planning
So where do we start? All of the technology journals mention ITIL, ITSM, SLM, CMDB, and the rest of the alphabet soup, but what does it mean to you? SmallCart can help your VP level and C-level team strategizes an IT Service Management Solution. We can brainstorm with your organization how ITSM can save your company money AND improve the quality of service for IT. We operate our planning and strategy engagements with workshops and exercises to not only develop a plan but educate your staff as well. The engagements are all fixed price so you never have to explain an over budgeted strategy plan to the finance department. Typical planning engagements are 1-2 senior level consultants.
Process Implementation
If you are operating Release Management as Change Management, Call Management as Incident Management, or haven’t even thought about any of those modules we can help. Let our combined team of ITSM experts handle your process implementation. Our typical teams have between 25-35 years of combined experience in ITSM, ITIL, and Project Management. SmallCart can help you align IT with your business.
Service Management Deployments
Some consulting firms are brought in to develop a plan, process, and then the execution is left to the client. We are here to help you execute either one of our implementation plans or a process implementation that you have developed in-house. Take the extra step to reduce risk and ease in your deployment. Augment your training needs with one of our talented ITSM training specialists. Plus all of our deployment customers have access to our exclusive Support Website and Knowledge Base to help answer questions that might arise when the end users begin to use the new process. We want you to have something successful to talk about at the next annual meeting.
Health Checks
The service management implementation was successful a year ago, however, now the quality of service has seen some degradation. The help desk isn’t operating as efficiently and it takes forever to find out the root cause to an incident. Let SmallCart assess your situation. We operate all health checks on a fixed budget so you don’t have to go back to the bank several times to figure out what is wrong. We stand by our estimates and so should you.
ServiceCenter Integrations and Implementation
Your organization has purchased HP ServiceCenter and isn’t taking full advantage of the tool. Our experts can help in implementing each module or integrating the application with external systems. SmallCart has been called upon by HP to deliver exceptional results for their customers and you should expect no less than our exceptional implementations.
