|
Service Portfolio ManagementEmployee Self Service, Knowledge Base, Service Catalog, Request Management
- Our employees want to have better insight as to the status of their helpdesk issues
- Our helpdesk wants to provide a knowledge base on how to fix issues before contacting the helpdesk
- We'd like to offer our employees the ability to order technology resources, software, and hardware.
- Our company would like to turn the information technology into a service oriented organization.
Aligning your business needs to technology has always been a priority concern for the technology departments of large organizations. SmallCart's unique approach is able to bring the value of the Service Portfolio to the small and mid-sized organizations. The Service Catalog gives better insight to what services are available to the business and builds a stronger link to the value of the IT organization to the business. Service Portfolio Management is also the first step if your technology department is looking to becoming a service-oriented part of the organization to bill back for services to the business.
| 
