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Technology TransformationCMDB, Asset Management, and Change Management
- Our organization is buying too many or too little licenses for applications used in our enterprise.
- Our employees are installing applications that are not authorized for company use.
- Our information technology department is always making modifications to servers, applications, or services without proper notification to the business.
Understanding when and how your organization manages changes to it's current environment in is vital in reducing the total cost of ownership within information technology. SmallCart's CMDB solution leverages network discovery agent tools to define what software, desktops, and servers you have out in the IT infrastructure. Through the discovery of those devices we begin to build a process in which IT should notify the rest of the technology department when a change is being made and log information about that change within the CMDB. This information can be vital in reducing the total cost of ownership with licenses, unexpected outages, and availability planning for the future of the infrastructure.
Operational Technology ManagementHelp desk Operations, Service Level Agreements, Problem Management
- Information Technology is not fixing issues in my organization fast enough.
- We always have the same issues come up time and time again.
- Our company size is changing, we need to better plan to deal with the support for the company of tomorrow.
Continuous improvement is always essential as the organization grows and shrinks based on the business. Through the addition of Operational Technology Management solutions a organization can better improve their ability to respond to an outage and plan better for the future. Improvements in how quickly IT is able to respond, better metrics on where IT needs to improve, and reducing the number of outages in the infrastructure are covered under Operational Technology Management.
Service Portfolio ManagementEmployee Self Service, Knowledge Base, Service Catalog, Request Management
- Our employees want to have better insight as to the status of their helpdesk issues
- Our helpdesk wants to provide a knowledge base on how to fix issues before contacting the helpdesk
- We'd like to offer our employees the ability to order technology resources, software, and hardware.
- Our company would like to turn the information technology into a service oriented organization.
Aligning your business needs to technology has always been a priority concern for the technology departments of large organizations. SmallCart's unique approach is able to bring the value of the Service Portfolio to the small and mid-sized organizations. The Service Catalog gives better insight to what services are available to the business and builds a stronger link to the value of the IT organization to the business. Service Portfolio Management is also the first step if your technology department is looking to becoming a service-oriented part of the organization to bill back for services to the business.
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