Service Catalog

One of the world’s largest global distributors of electronic parts, enterprise computing, storage products, and embedded subsystems had recently implemented HP Service Catalog in HP ServiceCenter 6.2 with the combined effort of Request Management. During the previous years, the business had been overspending on technology services and products. As a result, the executive level mandated the entire organization to reduce the cost of spending in technology and make the business management accountable for services that their employees were requesting from the Information Technology department. The distributor wanted to place the power of employee self service and managing IT services into the hands of its business management.

An enterprise with global distribution was faced with the challenge of providing technology resources to its employees in a timely manner. The current implementation of its web-based Service Catalog system did not allow the giant company to expand or improve on service delivery. The system had reached its maximum capacity with the version available, and the company aimed to move to a Service Catalog system that easily integrated with HP ServiceCenter 6.2. The technically staffed resources at the company were not experienced with HP Service Catalog; however, they had achieved acceptable training to administer and tailor HP ServiceCenter.