An enterprise with global distribution was faced with the challenge of providing technology resources to its employees in a timely manner. The current implementation of its web-based Service Catalog system did not allow the giant company to expand or improve on service delivery. The system had reached its maximum capacity with the version available, and the company aimed to move to a Service Catalog system that easily integrated with HP ServiceCenter 6.2. The technically staffed resources at the company were not experienced with HP Service Catalog; however, they had achieved acceptable training to administer and tailor HP ServiceCenter.
