A global managed services provider had an internal HP ServiceCenter platform for its managed services Service Desk needs. This platform was shared amongst global clients in the Americas, EMEA, and Asian Pacific. The provider already had developed a well-established team of development resources in China to handle development requests from the global clients. The provider recently won a multi-billion dollar support contract with a major telecommunications equipment manufacturer based in Europe with offices throughout the EMEA. The provider had an established design and development team to manage its existing client needs; however, with the addition of the new client, more skilled resources would be needed.
