Assessment
The distributor’s development team was able to manage the day-to-day operations of HP ServiceCenter and the HP Service Catalog product. Additionally, the team had received a few new enhancements around approvals and the ability to deny Service Catalog requests from the HP ServiceCenter Web Tier. However, the HP Service Catalog product was in its first initial release from HP, and only a few documentation resources were available to the distributor’s technical team for use in implementation. The distributor concluded from its initial assessment that it needed a resource to assist in the development efforts around the new HP Service Catalog requests. The distributor also concluded that it did not need a full-time resource to manage the project, but instead the distributor needed a technical advisor that had already implemented the HP Service Catalog software for a similarly situated enterprise level client.

Implementation
SmallCart Systems provided one of its senior level technical consultants to assist in the development efforts of the distributor’s HP Service Catalog modifications. Together, the team created and established a denial process that would be used in the event that a business manager was to deny an IT Service Catalog request from an end user. The project also needed modifications in the ability to process and calculate the cost of services requested across three different currencies: the Euro, US Dollar, and Japanese Yen.

Results
Within a one month window, the SmallCart technical advisor was able to develop solutions that met the distributor’s business requirements. The business was able to better handle and determine the cost of IT by implementing a global Service Catalog and by placing the approval process in the hands of the business management rather than technology management across the enterprise. SmallCart’s assistance with the distributor’s HP Service Catalog project was pivotal in reducing costs across the distributor’s organization globally.

“[SmallCart's] assistance in overcoming some issues we faced was great.” -Director of Automation

Assessment
The firm concluded that they needed an experienced team to implement HP Service Catalog in a limited time frame and to maintain best practice policies so that future upgrades of the product would not require a re-implementation. The enterprise chose SmallCart Systems for the technical implementation of HP Service Catalog and the modification of the HP ServiceCenter Request Management Interface. SmallCart Systems was chosen because of its previous experience in Request Management work and its positive reputation of being able to implement projects in a short time frame.

Implementation
SmallCart’s technical team was provided with only 8 weeks to implement and train the client’s technical team on HP Service Catalog. The Service Catalog product was in its first release from HP, and a number of issues were addressed throughout the implementation cycle. SmallCart collaborated with several client resources and another technical services partner to provide a complete Request Management and Service Catalog pilot implementation that could later be utilized in Europe, Asia, and Africa as well as in North America.

Results
In a short time frame, the technical effort at SmallCart Systems had successfully stood up a pilotable implementation of HP Service Catalog and provided the detailed As-Built documentation for technical reference. Also, SmallCart was able to identify a number of issues with the original release of HP Service Catalog that were slated to be patched in Service Manager 7.0. Through developing an integrated implementation approach with the client’s technical team, they were able to obtain the knowledge of HP Service Catalog for future enhancements and did not risk any development time to the organization throughout its phased rollout to the global enterprise.