Assessment
The University decided to implement Change Management for its already existing HP ServiceCenter 6.1.2 implementation. In this case, its current staff was well trained in ServiceCenter and could have successfully implemented the Change Module for the organization. However, a cost analysis, of pulling its existing resources from supporting the current production modules to implement another module, revealed that scenario would have led to a decrease in the enterprise support for HP ServiceCenter. The University also knew that it would not need this resource once the implementation of the new module was in place because the existing staff had the capacity to support the module. The University just did not have the bandwidth to implement, configure, and work with the project stakeholders to deliver a high quality implementation. The University was losing profits with every unexpected outage.

Implementation
SmallCart used a series of two workshops to identify the needs and to achieve those needs through implementing HP ServiceCenter Change Management. The implementation consisted of putting together change phases and identifying what actions must take place before the change ticket is moved to the next phase. Security and structure were placed around the process, and a change control board was identified to oversee the entire process.

Results
SmallCart implemented the change management module on-time and under-budget for the University. SmallCart’s technical team was able to quickly identify issues with the current Change process at the University and to make recommendations on how to make full utilization of HP ServiceCenter at the University. Because the University realized the expensive costs of re-allocating its existing staff to the project, it engaged SmallCart to develop the initial implementation. With SmallCart’s expertise, the University’s existing implementation was not put at risk.