Assessment
SmallCart Systems’ expert solutions team, combined with the client’s existing project resources, were given the tasks of assessing the situation and providing a solution. The software solution of choice across the enterprise was to be HP ServiceCenter, a leading Service Management Tool.

Implementation
SmallCart’s implementation team worked with the client’s system engineer team to replicate the existing functionality of the client’s legacy configuration management tool, while adding some desired enhancements that aligned with how the client has been tracking inventory up until this implementation.

Key challenges faced during this implementation: Terminology Differences, Minimal Budget, and a Short Project Timeline

Results
Success! The project was able to model the company’s existing business process to the HP ServiceCenter tool. The organization retired its unsupported legacy system and reduced administration cost by 35%. Moving its process to a modern toolset allowed the client to position for future growth and future improvements in its configuration management process.