An Information Technology division of just over 120 staffed employees manages technology for a private University with over 16,000 enrolled students on multiple campuses. The management believed that ITIL was not just for large enterprises, but through proper implementation, many portions of the framework could be applied to improve its existing processes in IT. After an analysis of the internal processes, the University noticed that its Change processes were not being managed properly. The University’s engineers were sometimes changing production environments without adequate approvals, and often software changes were causing major incidents throughout the enterprise.