Extreme Service Manager Newsletter - Articles about ITIL, IT Service Management, and Information Technology.


Developing a Change Calendar to Manage Change Schedules

February 9th, 2010 - Category: Change Management

A change calendar is an important part of a well-designed change management process. An effective change calendar does not need to be a fancy integrated tool or part of an expensive change management system. In fact, your change calendar can be as simple as a published document showing all the approved changes for a given time period.

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Top 10 Reasons Why Your Change Request Was Rejected

January 6th, 2010 - Category: Change Management

According to a 2005 Gartner report, “IT change management is a formalized process with documented procedures and work flows…. The goal is to enable controlled changes while preserving the integrity and service quality of the production environment.” An important part of this process is the Change Advisory Board (CAB), whose charter is to review requests for change and ultimately, either approve or reject such requests for change. Let’s examine the top 10 reasons why a CAB might reject a change request.

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Federal IT Spending is UP

November 5th, 2009 - Category: Government

According to two sources, Federal IT Dashboard and CDW IT Monitor, Federal IT spending is UP. Federal government IT decision makers anticipated growth on many levels, 44 percent of Federal government organizations plan to make significant software purchases in the next six months, an increase of 14 percent since June.

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